Refund policy
Return & Refund Policy
This Return & Refund Policy applies to Bareutensil pet products, including fleece dog blankets, puppy and small pet sleep mats, and portable foldable pet tents. We want you and your pets to feel confident and satisfied with every purchase.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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Items must be unused, unwashed, and in original condition
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Items must include original packaging when possible
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Proof of purchase is required
For hygiene reasons, items that have been used, washed, or heavily soiled may not be eligible for return unless they arrive damaged or defective.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Products returned after the 30-day return window
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Items damaged due to misuse, improper handling, or normal wear and tear
Return Process
To initiate a return, please contact our support team at:
Once your return is approved, we will provide instructions on how to send your item back. Returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We will offer a replacement or refund depending on the situation.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us for assistance.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service to ensure safe delivery.
Contact Information
Bareutensil
Website: bareutensil.us
Email: hello@bareutensil.us
Phone: +1 (256) 502-0676
Address: 250 Lyle Cir, Somerville, AL, 35670, United States